SafeLink Wireless is available to customers, as of 2015, who are at or below 135 percent of the federal poverty guidelines, or who are enrolled in some form of government assistance program. The qualification process requires a Social Security Number and proof of income or enrollment status.
If customers do not meet the income qualifications or do not wish to provide income statements to SafeLink Wireless, they must be enrolled in a government aid program, such as Medicaid, Supplemental Nutritional Assistance, Supplemental Security Income, Section 8, or Low-Income Home Energy Assistance. Other acceptable programs include Temporary Assistance to Needy Families or the National Free Lunch program.
If customers are eligible for enrollment, the approval process depends on their state of residence. They must sign up at Safelinkwireless.com and enter their ZIP code. Then they must enter their name, date of birth, address, and last four digits of their social security number. Providing an email address makes it easier to see the status of the application and receive tracking information when the phone ships. If the state selected does not offer a database that allows the company to instantly verify eligibility, customers need to submit proof of enrollment by email, text message or through the upload form on the SafeLink Wireless website.
The application's status page explains what type of proof to submit. For example, a Medicaid or Social Services card from state of residence. If SafeLink Wireless does not receive sufficient information within 10 days, they will mail a form requesting proof of eligibility.