To troubleshoot a GE over-the-range microwave oven model JVM1635, consumers should consult the owner's manual or go to the Support section of the GE Appliances website to search the company's knowledge base. Using the search tool, consumers enter keywords, such as "microwave not heating" to get feedback on possible causes.
In the owner's manual, consumers should consult the If Something Goes Wrong section for common problems and possible solutions to try before calling for service. The manual includes a list of common problems, such as the microwave not starting, as well as an explanation of what is normal, such as steam escaping from around the door. A phone number to call for service is available in the manual or in the Service & Repair section of the website. Alternatively, consumers can schedule service directly from the Service & Repair section of the website by entering the model and serial number of their appliance, their ZIP code and a description of the problem. They can also get an estimate of repair costs prior to making an appointment.
Consumers who need a manual can download one for free from the website. To locate a manual, users click on Support, choose Manuals & Literature, enter the model number, and click on Use and Care Manual to download the PDF file.