Q:

What are some role play exercises for conflict resolution?

A:

Quick Answer

Role play exercises for conflict resolution may include conflict with a customer over a store returns policy, conflict between managers over scarce budget resources, or conflict with a poor-performing colleague about contribution in the workplace. Role playing allows employees to learn from their own experiences and from others in a safe environment, while still dealing with accurate real-life situations. This helps them to develop their confidence and interpersonal skills.

Continue Reading

Full Answer

One person may act as a customer who wants to return an item that the store cannot accept, and another person may act as a clerk. Alternatively, one person may act as a manager who is angry that someone else was given credit for his work. Managers must be able to deal with conflicts such as these.

Learn more about Psychology

Related Questions

Explore