Q:

What is the queuing theory?

A:

Quick Answer

The queuing theory determines how long a customer has to wait on service. Most businesses use this theory to keep customers happy.

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Full Answer

Businesses have different peak hours. Employers need to know how many people to staff in order to serve their customers in a timely manner. Waiting for too long can cause consumers to become irritated and even lose the company business.

The theory is a math-based equation to determine when the busiest hours occur and how long a customer should wait. There are three parts to the theory: when the customers arrive, when they get help, and how they leave the store.

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