What Are Some Effective Conflict Resolution Strategies?


Quick Answer

Some effective conflict-resolution strategies include identifying the true nature of the problem, listening to the other parties with empathy, speaking with "I" statements rather than "you" statements, and remembering to keep the issues separate from the people involved, according to University of Florida. It is also helpful if everyone involved keeps an open mind when listening to all proposed solutions and is willing to compromise.

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Full Answer

Sometimes, people with different backgrounds or roles perceive the same issue in entirely different ways. It is important that everyone involved reaches a consensus on the details of the disagreement before true conflict resolution becomes possible. Conflict resolution also tends to run smoother when each person makes an effort to understand the opposing individual's or group's perspective. Knowing where the other party is coming from makes it easier to identify areas of common ground that are useful in negotiating a solution to which everyone can agree.

When expressing disagreement, beginning sentences with "you" can come across as accusatory, causing the other party to feel attacked and less likely to listen openly. It is often more effective to begin statements with "I." An example is saying, "I feel that our current job distribution places too much burden on me,," as opposed to, "You always assign me way more tasks than everyone else."

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