Reset or change an account security code by contacting Verizon Wireless customer service. Dial *611 from a Verizon Wireless mobile phone, (888) 294-6804 for assistance with a prepaid phone or (800) 922-0204 for any other Verizon phone.
Another option for customers using the prepaid service is to use the My Verizon Mobile application. Through this application, customers can change or reset an account security code, make a single payment with a credit or debit card, sign up for automatic payments and view usage details and plan information. This application is free of charge and available on most cell phones that use the Android, Blackberry, Apple iOS or Windows Phone operating systems.