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The Information Technology Infrastructure Library, or ITIL, process stages include service strategy, design, transition, operation and continual service improvement. The process defines procedures and tasks used to provi... More »

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The ITIL foundation exam is a qualification test that evaluates the tester's general awareness regarding the ITIL service life cycle in regards to its key elements, terminology and concepts. Those looking to study for th... More »

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Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or lose... More »

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The APMG-International and GoCertify are some resources for Information Technology Infrastructure Library certification exam questions. Both sites offer sample questions for the ITIL Foundation exam, the entry-level exam... More »

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Risk management is a process used by organizations to identify, assess, manage and prioritize different risks associated with operation. After a risk is identified, the risk manager must develop a plan to minimize or red... More »

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A process improvement plan refers to a planned endeavor to analyze the existing business processes, identify problems and rectify them to improve the standards of quality and effectively meet new objectives. Such a plan ... More »

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The definition of cognitive processes is the performance of a cognitive activity or a processing and movement that affects the mental contents of a person such as the process of thinking or the cognitive operation of rem... More »

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