Call centers provide a wide range of services to support the customers of a business, including resolving disputes about orders, explaining the nature of bills, tracking shipments or restoring functionality to special ac... More »

Business process outsourcing is the contracting of a specific business process to a third-party service provider, usually as a cost-cutting measure, according to BPO has two main categories: front office ... More »

The key components of a call center operation are location, facilities, technology, process and people. Finance and business management are also critical. These interrelated components affect one another. More »

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