Quality customer service entails providing efficient, quick and friendly service, building strong relationships with customers, handling complaints quickly and responding to customers' issues on time. Quality customer se... More »

Bad customer service often starts with bad choices on the part of management, whether it's not hiring the appropriate staff or not training staff according to a positive customer service vision. Customer service may also... More »

Simply put, the definition of excellent customer service is described as a service that treats customers with a positive, friendly attitude. It also involves trying to resolve their queries in an efficient manner. More »

The phrase "the customer is always right" originated in 1909 with customer service pioneer Harry Gordon Selfridge, who believed that excellent customer service required efforts on the part of all service staff to satisfy... More »

Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize an... More »

Depending on the type of service a customer needs, Vonage has different customer service numbers and other methods for contacting customer service. For instance, for billing information, customers can contact Vonage thro... More »

A customer service policy is a written document that outlines the protocol that employees must follow when they deal with customers who are not satisfied with a company's product or service. Customer service policies gen... More »