UPS is a larger company globally than FedEx, and has a slightly higher percentage of packages delivered on time. While FedEx has a larger fleet of airplanes, UPS's ground fleet of trucks is almost five times the size of FedEx's.
FedEx Office's in-store services include faxing, on-site computer rental, printing, binding and shipping services. It also sells office supplies, provides passport photos and offers shredding services.
The delivery time for FedEx depends on the shipping option chosen by the customer. If a customer chooses FedEx First Overnight shipping, for instance, the package will be delivered by 8:30 a.m. the next day. The "Delivery Options" page on FedEx.com lists the delivery times for all shipping options.
To contact FedEx by phone, go to FedEx.com, click the Support link near the top-right corner of the home page, and then dial the telephone numbers provided under Contact Us by Email or Phone. Click the Additional Phone & Mailing Information link to view more phone numbers for different departments.
The main customer support telephone number for FedEx in the U.S. and Canada is 1-800-463-3339 or 1-800-GoFedEx, as of 2014. The corporate headquarters is in Memphis, Tenn., and the telephone number for that location is (901) 818-7500.
As of 2014, FedEx does not deliver on Sundays. Saturday, however, is a standard delivery day in most U.S. cities for FedEx Home Delivery at no extra cost.
The typical discount that FedEx gives its employees is 5 percent to 25 percent off on various products. The amount of the discount depends on the products or services that the employees want to purchase.
The FedEx mission statement, its vision, begins with "FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related business services through focused operating companies. Customer requirements will be met in the high
Delivering great customer service to consumers involves adhering to principles, such as being a good listener, making customer needs a top priority, and making customers feel important. When things go wrong, apologize and do whatever it takes to resolve the problem. Another aspect of good customer s
Customer service is key to maintaining good customer relations and growing a successful business. Customer service allows a business to stay connected with its customers and to receive valuable feedback. Without this ongoing connection, most businesses fail to remain viable.