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Call center agents, also commonly referred to as customer service representatives (CSRs), musthave communications skills of the highest order because they must provide support tothe public, particularly paying customers.... More »

A call center can be set up by outsourcing the business to another call center or by purchasing call center equipment and hiring and training employees to sell or market the company's product. Many small and corporate bu... More »

The key components of a call center operation are location, facilities, technology, process and people. Finance and business management are also critical. These interrelated components affect one another. More »

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