Zurich North America, or Zurich American Insurance, is not a scam, according to the Better Business Bureau in Illinois and A.M. Best. Consumer complaints about Zurich extended auto warranties concern disputes about warranty claims and unsatisfactory advertising.
The Better Business Bureau and A.M. Best give Zurich A+ ratings regarding business practices and financial stability. Consumer complaints give Zurich extended warranties an average of one star out of five in 30 reviews, notes Consumer Affairs. While negative consumer reviews outnumber positive reviews reported by Better Business Bureau and Consumer Affairs, the reporting entities substantiate via their own assessments that Zurich extended warranties are legitimate insurance products.