To use your Good Sam Roadside Assistance membership, first call the toll-free number on the back of your membership card. Good Sam identifies your location with the help of GPS technology if you give permission, or you can describe your vehicle and location, including cross streets. After that, you tell the customer representative what you need assistance with, and they send the proper team and equipment to your location.
When you request service using your Good Sam membership, the company pre-pays the services, so you do not need to pay out of pocket and then submit a claim. In most cases, it takes between 45 and 60 minutes for assistance to arrive to your location. For towing services, Good Sam selects the provider closest to your location that has the proper equipment for your vehicle.
Your Good Sam Roadside Assistance membership is also valid for services in both Mexico and Canada, for up to $1,000 of service per calendar year. Additionally, Good Sam covers fifth-wheel towing, providing towing to a nearby service center. The company also pays to transport your trailer to a secure waiting location, such as a campground, if your vehicle requires repairs that will take multiple days.