ALLDATA provides support to auto repair professionals through its diagnostic hotline and self-help articles and videos that provide instructions, offer diagnostic assistance and outline repair options. ALLDATA's training services include the training garage, which provides free Web-based training videos on ALLDATA products and automotive technology and business training on a subscription basis. ALLDATA also conducts live, instructor-led courses and a certification program for automotive information specialists. An online scheduling and automated customer communication system is another ALLDATA product.
Certified automotive service excellence master technicians staff ALLDATA's diagnostic hotline, providing continuing support to auto technicians in the field until a situation is resolved. Technicians can also access original equipment repair information, technical service bulletins, current parts and labor information and other technical references through ALLDATA's repair service. Through its collision S3500 support option, auto repair specialists can take advantage of popular, up-to-date collision estimating systems, in addition to original equipment manufacturer body and frame specifications.
Another service that ALLDATA offers technicians is participation in the ALLDATA community, which enables ALLDATA subscribers to access the company's searchable database directly and to post and answer questions from other technicians around the country. ALLDATA works with over 300,000 auto repair technicians in 80,000 shops to improve the quality of work and way it gets done in order to increase local business for its subscribers.