The majority of reviews of Steve Landers Toyota in Little Rock, Arkansas, are positive, as of 2015, but there are mixed and negative reviews as well. Many people rate the dealer's services as friendly and efficient, while some reviewers complain of fraudulent sales, poor customer service and unreliable sales personnel.
The reviews for Steve Landers Toyota in Little Rock on Car.com are mixed. Many customers gave positive reviews in regards to customer service during sales and handling of repairs. One customer mentioned professional and helpful staff who guide clients throughout the buying process. Other customers expressed their desire to introduce friends to the dealer due to wonderful experiences there.
Customers expressed satisfaction with the service and maintenance staff, who were friendly and quick. One customer mentioned refreshments given to customers at the waiting bay. Some reviewers pointed out that the service staff are professional and knowledgeable in repairs. There were positive reviews for the pricing and financing process for new vehicles. One reviewer mentioned the reliable warranties given by the dealer.
Several reviewers complained of poor services when handling recurrent repairs. They faulted the dealer for taking too long to repair engine transmission problems. Some reviewers complained of delayed service tactics in acquiring new repair parts. One reviewer faulted the dealer for using junk parts instead of genuine parts during repairs. Some customers complained of disrespectful staff who misguide and bully new customers into buying the wrong cars for their needs.