As of January 2016, Woody Buick GMC is rated three stars out of five by around 50 users on Yelp.com. The reviews are mixed with about 17 users rating it five stars and 23 users rating the company one star. Woody Buick GMC is rated five stars out of five according to an average of at least 160 consumer reviews on DealerRater.com.
According to the reviews, ratings were mainly based on the sales department. Some customers who rated the company five stars claim that the customer service is excellent, and that their overall experience was pleasant. Other customers who gave poor reviews stated that the customer service was lacking with managers not returning phone calls in regards to service prices and parts.
Positive reviews state how convenient it is that the service department is open late, but negative reviews about the service department state that unnecessary parts were sold to customers, and issues were not addressed by the employees to the customers.
DealerRater.com's reviews revolve around customer service and sales experience, stating that the sales department was easy and quick to deal with. Additionally, reviews mention the company's commitment to the customer. Since the company is family-owned, there is more focus on customer satisfaction.