Predominantly, reviews for the Servco Toyota Waipahu garage in Hawaii on Yelp and Google Plus are positive, but there are some negative and mixed reviews as well. Many people rate the customer service as above average, although a few had a negative experience, with one reviewer complaining that no sales staff came to offer help after the customer had been on the car lot for 10 minutes.
The highest rated aspects of the dealership include its level of customer service, and many reviewers make positive comments about specific sales representatives they dealt with while looking for new cars or bringing their car in for service. One first-time buyer comments that the sales representative Justin made the whole process easy and non-stressful. Another praises Derrek for helping set up the stereo and teach them how to use the four-wheel drive function of the Toyota 4Runner.
Negative reviews focus on the length of time it took for a repair and the lack of organization in the service department. Some reviews state that it is difficult to get in contact with the dealership by phone, with one reviewer saying that even though she tried calling several times on different days she had no luck getting through.