What Do Reviews Say About Koons Toyota?


Quick Answer

Online reviews of Koons Tysons Toyota, in Vienna, Virginia, are overwhelming positive, although there are some negative reviews as well. At Cars.com and DealerRater.com, Koons Tyson has average reviewer ratings of 4.5 and 4.8 stars out of five possible stars, respectively, as of November 2015, based on hundreds of customer reviews.

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Full Answer

Many reviewers at Cars.com express a high level of satisfaction with their car-buying experience at Koons Tysons and with the service they received after the initial purchase. A few are less enthusiastic, with one reviewer complaining that charges for repairs and service were outrageous and a few others complaining of rude or unhelpful employees.

At DealerRater.com, Koons Tyson has a rating of Excellent, with 96 percent of reviewers recommending the dealer. Reviewers frequently express appreciation for excellent customer service, with many expressing gratitude to specific employees. Some reviews are negative, with reviewers sometimes complaining of poor quality or high fees associated with used cars they purchased. DealerRater.com awarded Koons Tyson a Consumer Satisfaction Award, in 2015.

ConsumerAffairs.com, a site mainly intended for people to express complaints about businesses, lists six detailed negative reviews. Several reviewers complain that they had difficulty obtaining warranty service or that problems arose with vehicles immediately after purchase, with one reviewer claiming that his vehicle had problems known to the dealer but not disclosed at the time of purchase.

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