Reviews for Car Pros Kia of Carson in Carson, California are mixed, with some positive and some negative reviews, as of 2015. Reviewers on Yelp.com give the dealership three out of five stars, while DealerRater.com reviewers give it 2.5 out of five stars. Cars.com reviewers rank the dealership with 2.4 out of five stars.
On Yelp.com, positive reviews for Car Pros Kia of Carson cite the dealership’s customer service, professionalism and knowledgeable sales staff. Inversely, negative reviewers say the sales staff is disrespectful and offers poor customer service. Negative reviews also mention long wait times in the service department and warranty issues with the cars purchased from the dealership.
On DealerRater.com, positive reviews mention good customer service and friendly sales staff. Negative reviewers complain of bait-and-switch tactics, dishonest salesmen, and lack of availability of service personnel for vehicle maintenance and service.
Some Cars.com reviewers rate the overall facilities at Car Pros Kia of Carson with four out of five stars and say the customer service at the dealership is exceptional. Negative reviewers mention that the buying process with the dealership is complicated and the sales staff lack product knowledge. Other negatives include difficulty getting service in the service department and poor quality of repairs performed.