A majority of reviews for Jeff Schmitt Auto Group are positive but there are negative and mixed reviews as well. Many reviewers mention that the company has knowledgeable employees who offer quality services, while others complain about misleading advertising.
Many reviewers on Cars.com rate the company with a 4.6 stars out of 5 stars due to great customer service and experienced staff. Several reviewers indicate that sales personnel are knowledgeable as they guide clients on purchasing the best vehicle suiting their needs. Additionally, they acknowledge that they are allowed to take full day test drives for the vehicle they want to buy.
A number of reviewers point out that the customer service attendants are courteous and willing to assist. Other reviewers state that the buying process is quick and the cars are delivered on time. Some reviewers remark that the company’s finance manager assists to secure the best payment method and interest rates for clients to ensure affordable credit finance. One reviewer mentions that the mechanics offer quick and quality repair service.
However, some reviewers complain that the company uses false advertising regarding the quality of its cars as some develop mechanical problems after buying. One reviewer protests that some salespeople are rude and give misrepresenting information. A few reviewers lament that the company does not honor its warranty as they must pay for their cars’ repair service while still under the warranty period.