Good Sam Enterprises, LLC, which provides roadside service and an RV club for RV owners, gets positive and negative reviews from customers and members of the club. On the Better Business Bureau's website, BBB.org, the business has an A-plus rating, but some negative reviews from customers, as of 2015.
Reviews on BBB.org from some customers indicate difficulty in using the roadside assistance offered by the plan. One customer complained that after being with the company for 14 years, the company refused to send out the appropriate-sized tow truck to tow an RV for service, leaving the customer stranded for nine hours. Another customer lodged a similar complaint, stating that the company sent out a Toyota pickup instead of a tow truck big enough to tow an RV.
Despite negative reviews on BBB.org, the company maintains its good rating with BBB by addressing complaints to the customers' satisfaction. As of 2015, the BBB received 50 complaints from customers during the previous three-year period. Of those, nine complaints dealt with the company's sales and advertising, seven concerned the company's billing practices and nine were lodged concerning the company's guarantees and warranties. Other complaints involved the overall products and services offered and delivery issues by the company.