As of April 2015, General RV in Mt. Clemens, Michigan has a rating of 3.8 out of 5 stars on Google Reviews. Of the 18 written reviews, the majority (10) gave the dealership a perfect score.
Reviewers who reported a good experience noted a very friendly staff, a welcoming environment and a good selection of recreational vehicles, parts and supplies. More than one reviewer indicated that the salespeople were very educational and willing to listen to the needs and wants of customers.
Six of the 18 reviews were negative, reporting problems with service and repairs. Another common complaint was the failure of staff to return calls in a timely manner, and some indicated that calls were never returned at all.
Many of the reviews, both positive and negative, received direct responses from General RV staff. Those who expressed dissatisfaction received an apology for their bad experience and an offer to help resolve the issues. Those who reported wonderful interactions were thanked for their business and time.