A car owner should ask an auto mechanic questions related to certifications and credentials and if the repair facility is affiliated with any associations. Consumers should also ask about estimates and the warranty on parts and labor.
One of the first questions to ask is if the garage is a member of any associations, such as the American Automobile Association or the Automotive Service Association. These associations conduct checks to ensure facilities they endorse meet quality standards. A shop that has been awarded an Automotive Service Excellence certificate is another indication that the garage performs quality repairs.
Consumers should also ask what certifications and credentials the repair shop personnel hold. With cars getting more and more complex, it’s important that auto mechanics keep up-to-date on the latest technology. Some cars may require specialized tools or knowledge, so vehicle owners should ensure the shop works on their type of car and can handle the repair.
To avoid any surprises, car owners should ask if the shop gives a written estimate and how any repairs that exceed that estimate are handled. Before approving a repair, consumers should ask about the warranty on parts and labor and the policy on using new or used parts. They should also ask for an itemized invoice and an explanation of all repairs that were completed.