As of 2015, Ural Motorcycle customers can locate a dealer located near their locality by using the Dealer Locator tool on the company's website. The tool allows the customer to use their street address, city, ZIP code or state to search for a Ural dealer.
The Dealer Locator tool also includes a distance modifier that specifies the range that limits the distance that the search uses to find a dealer. The Dealer Locator tool includes a map powered by the Google Maps database to visually display the search results generated by the machine. Aside from the Dealer Locator tool, customers can also access a list of Ural dealers by state or find an authorize Ural service center from a link found on the tool page.
Ural sidecar motorcycles are officially sold in the United States by Irbit MotorWorks of America, Inc. The company is an official affiliate of the Russian-based Irbit MotorWorks Factory and is both a distributor and direct importer of the product. Irbit MotorWorks of America, Inc., states that its employees are made up of both Russian and American nationals. As of 2015, the company is located on 14700 NE 95th Street in Redmond, Washington, and can be contacted by email through firstname.lastname@example.org.