Reviews for Bergstrom Automotive are mixed, with some customers mentioning courtesy and professional service and others complaining about long waits and condescending managers. A Facebook review for the company states that on one occasion customers had to wait over two hours for a basic oil change. Other more positive reviews highlight that the dealership has a good choice of cars, and sale reps are generally helpful and professional.
Bergstrom Automotive reviews on the Bergstrom Neenah site are generally good, with customers highlighting friendly and professional staff at the service center and polite sales people at the dealership. One of the reviews mentions an issue involving a sensor in the fuel system of a vehicle that the service center followed up on quickly and efficiently. The reviewer was impressed with the level of knowledge of a particular member of the center who was able to diagnose and solve a complicated issue in a few hours.
Some Facebook and Yelp reviews complain about issues with appointment bookings or long waiting times when bringing cars to the company for service. One reviewer explains how the mechanics serviced the car three hours late despite the fact that the customer had an appointment. Another unsatisfied customer complains about unqualified staff in the service center following issues that arose after a simple oil changing service.