Q:

Does the Gus Machado Ford dealership receive positive customer service reviews?

A:

Quick Answer

As of 2015, Gus Machado Ford of Kendall, located in Miami, Florida, receives 2.2 out of a possible five stars from DealerRater.com and three out of five stars from Yelp.com. Gus Machado Ford of Hialeah, Florida receives an average of 2.5 out of five stars from Yelp.com reviewers.

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Full Answer

Reviewers of the Kendall location list a good selection of used cars, reasonable prices and attentive staff as positives. Negatives reviews complain of dishonest, ill-informed and pushy salespeople. Some reviewers also say that they discovered mechanical problems in their vehicles shortly after purchase. The Hialeah location receives positive reviews for its service department, but reviewers complain of rude sales staff, bad website design and fraudulent sales practices.

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