Ford's website, Ford.com, offers troubleshooting information for its vehicles using an automated customer service query tool, which is available 24/7 to provide information on Ford and Lincoln products and related services. In addition, the site also offers helpful how-to videos for its products.
Ford's 24/7 customer service self-help tool generates a list of material related to queries on problems and issues entered by users. The articles and the videos provide extensive information on each vehicle's features, technology and maintenance requirements and include specific instructions on using the features. Alternatively, the how-to videos can be accessed on their video site map page, which lists all the available materials according to year and vehicle models. In addition, information is also available through phone, live chat, Twitter, email and regular mail.