Hagerstown Ford in Maryland is rated highly by customers with a 4.9 out of 5 star rating on DealerRater.com, as of May 2015. The dealership also won the DealerRater.com 2015 Dealer of the Year award for Ford dealers in Maryland.
Positive reviews of Hagerstown Ford mention fair trade-in prices, a knowledgeable sales team and quick response times on vehicle inquiries. Reviewers that have purchased multiple vehicles from the dealership mention satisfaction with each individual purchase.
One negative review notes that it took the dealership four hours for a simple repair. Hagerstown Ford apologized below the review, noting a lack of internal communication. Another negative review claimed that finding a car was difficult, as the salesman were too busy helping another family that night.