Potential buyers find mixed ratings for Coggin Honda of St. Augustine, Florida, as of 2015, with 2 out of 5 stars at Yelp.com and 4.9 out of 5 stars at Cars.com. Reviews on both sites are from previous or potential customers of the dealership.
Though there are positive reviews for Coggin Honda on Yelp, the majority of reviews are negative. One of the most common complaints about Coggin Honda on Yelp is poor or slow customer service. Some reviewers claim that it took several calls to reach customer service. Another major complaint about the dealership comes when buying and leasing, with several reviewers claiming the dealership was dishonest and misleading about deals and prices.
Users on Cars.com seem to have a much better experience at Coggin Honda, and most reviewers on the website rate the dealership quite high. Some of the most positive reviews claim that the buying experience at Coggin Honda is outstanding, and most reviewers would recommend the dealership to others. Though there are a few reviews that mirror those on Yelp, the majority of reviewers praise the customer service, buying process and repair facility.
On both review sites, Coggin Honda has responded to the majority of negative reviews, and they have offered to work with the reviewer on fixing the issues reported on the site.