Consumer complaints about Route 66 extended automobile warranties include poor customer service, failure to honor the policy, refusing to pay for diagnostics or repairs and withholding pay, according to Ripoff Report, as of 2016. Some complaints state that Route 66 pays partial bills or they pay very slowly, after verbally authorizing the repairs over the phone. Some consumers advise others not to buy the Route 66 products.Continue Reading
One consumer reports paying extra for the Route 66 vehicle warranty due to the type of vehicle involved, notes Ripoff Report. After amassing over $5,000 in repairs that he expected Route 66 to cover, the complaint states that the company denied each claim. This consumer says that he wasted the money he paid for the coverage.
Another vehicle owner says that a mechanic informed him of fuel injector problems, says Ripoff Report. After the mechanic contacted Route 66, he reported to the vehicle owner that the representative said that Route 66 does not pay for fuel delivery problems.
A complaint says that the transmission failed in a truck two weeks after the customer bought it. His complaint states that Route 66 initially refused to pay for the repairs until he demanded a refund for the cost of the warranty. Route 66 paid for the repair job, excluding $133 that the customer paid out of pocket, note Ripoff Report.Learn more about Buying & Selling