The most common negative reviews for Tasca Automotive Group in Cranston, Rhode Island, include complaints about pricing and customer service, as found on Yelp and Cars.com. Reviews of Tasca Ford locations in Berlin, Connecticut, and Seekonk, Massachusetts, express similar complaints, as of 2015.
A common complaint among Tasca customers centers on the company's poor communication efforts. Multiple customers have complained that when they try to contact Tasca Ford, the company does not return their phone calls. Similar issues have occurred with Tasca Ford's online service. One customer complained that he made multiple service appointments online, but Tasca Ford claimed it had no record of the transaction.
Other customers complain about Tasca Ford's high prices, including its practice of charging fees for proposals and quoting prices that customers deem higher than the industry standard. Multiple customers complain that Tasca adds on unnecessary mechanical issues to charge more money and that it doesn't accurately assess cars in general. One customer complained that Tasca deemed his tires worn-out, even though he replaced them one month prior. The same inspection indicated that his car's battery function was good, despite it dying a few weeks later.
Other common complaints center on rude employees, the quality of the work done by Tasca and miscommunications among Tasca employees