CarMax has a mixed reputation as a car dealer. Many customers have sent complaints, and some consumer groups have asked the Federal Trade Commission to investigate the company. Conversely, some reviewers report good experiences with the company.
The primary complaint about CarMax is that its inspection process overlooks a check of whether a car has been recalled or repaired. A few customers have complained about prices, loans and the quality of the vehicles. Other customers reported positive experiences when buying or selling used cars at CarMax. They praise CarMax for its customer service, honest dealers, hassle-free returns and quality vehicle options.