As of 2016, Carmax in East Haven, Connecticut, gets generally mixed reviews from its customers. Some negative reviews mention issues with used cars and poor follow-up from the service center. Positive reviews highlight the dealership's impressive selection of available vehicles and its high valuations for trade-ins.
Satisfied customers who write reviews for mention Carmax say that the business is run efficiently and that its warranty policies are usually comprehensive and allow taking vehicles to any certified dealer for repairs. Negative reviewers complain of staff being unhelpful and rude. Some customers say that the service center is not well-organized and that it sometimes takes a long time to resolve after-sale issues.