To obtain replacement keys for a Mercedes vehicle, request them from a Mercedes-Benz dealer. Drivers must provide proof of ownership and identity to receive replacement keys.
Mercedes-Benz cars use smart key systems with small remote control keysinstead of traditional metal keys. Therefore, drivers cannot replace lost or broken keys at a regular locksmith shop.Ordering replacement keys for a Mercedes-Benz vehicle is easy. Drivers can get new keys using the following steps.
- Visit a Mercedes-Benz dealership
- Activate the key
Mercedes-Benz dealerships can order replacement keys for Mercedes vehicle owners. Car ownersmust provide the vehicle's registration as proof of ownership and some form of identification, such as a driver's license or passport. Drivers may also order keys for cars that they do not own; however, the vehicle's owner must sign and date an authorization for the driver. Only Mercedes-Benz dealers are authorized to replace Mercedes smart keys.
Allow the dealer to access the vehicle. The dealer can then activate the new key.
Drivers can find a Mercedes-Benz dealer in their area on the official Mercedes-Benz website. If they require any additional information about replacing keys, they can also find contact email addresses, phone numbers and live support chat accesson the website.