If the scooter is still under warranty, EWheels or an authorized EWheels service facility can provide replacement parts for the scooter at no cost if due to defects. In addition, third-party sites such as eHandyGadgets and the Electric Vehicle Mall also sell EW-36 Mobility Scooters, related parts and accessories.
EWheels, the maker of the EW-36 Mobility Scooter, offers a three-year limited warranty on frame components and a one-year limited warranty on any defective parts or electronic components, as of March 2015. A request for Return Authorization must be filled out before sending any items back to EWheels for service or repairs. The EWheels service department can be reached via phone or the support email. EWheels customer support can help a customer locate an authorized dealer in the local area.
Specialty sites such as eHandyGadgets and Electric Vehicle Mall also sell parts and accessories for mobility scooters such as the EW-36. For example, eHandyGadgets sells a 48-volt battery charger compatible with the EW-36 model. Electric Vehicle Mall sells a variety of parts and accessories, accessible by going to its website and clicking on the Related Parts and Accessories tab. Some accessories sold on its site include baskets, cable locks, cargo trailers, armrests and protective covers. Some useful parts also include items such as chargers, replacement tires and replacement batteries.