Dealer reviews on Cars.com are accessible by using the Find a Dealer search function, which is available under the Buy section of the home page. The Find a Dealer function allows searches by dealership name, ZIP code, city and model types offered, as of 2015.
Dealership search results on Cars.com display in order of distance from the provided location. Each dealership listing includes number of reviews, star rating, address and contact information.
The individual review page for each dealership displays all reviews for the dealership, plus individual ratings for specific categories including customer service, quality of repairs, buying process and overall facilities. The site allows sorting of reviews by highest-rated, lowest-rated, most helpful or featured and recent.