Customers can purchase cars at Auction Direct USA in Raleigh, North Carolina, by either visiting their showroom locations or by purchasing it directly from the company's website. Each listing in Auction Direct USA's online inventory includes a price and an option for the customer to purchase directly from the listing.
Any used vehicle purchased at Auction Direct USA is covered by a guarantee that is valid for either 100 days or 1,000 miles travelled. The guarantee fully refunds the customer's purchase price if the product is not satisfactory. The company also states that its sales process is hassle-free for the customer and includes help in finding a specific car type from their inventory. Customers can arrange test drives and ask additional questions prior to purchasing a car.
Auction Direct USA also provides a car-buying service that can be settled with cash or as part of a trade-in to help finance the purchase of a new car. As of 2015, Auction Direct USA operates three showrooms, which are located in Raleigh, North Carolina; Jacksonville, Florida; and Rochester, New York. Each showroom station includes a maintenance service and parts division. Each location is also fitted with between six to 16 service bays, and each uses a 125-point initial vehicle inspection process.