On the Contact Us section of its website, Mercedes-Benz USA provides a dealer and repair shop locator tool. This tool provides a directory of authorized collision and service centers, both dealer-affiliated and not. Customers enter their ZIP codes, and the tool returns dealer and collision center locations within a specified proximity. The tool allows customers to search specifically for either collision or service centers. Customers can also browse locations by state or through an interactive map.
Once customers locate a nearby service center, the locator tool provides its contact information, address and the directions to reach it. Mercedes-Benz also provides an automated telephone hotline for locating authorized dealership and repair shop locations. Alternatively, customers can contact Mercedes Benz in writing through the company's online chat or via email by using the form on the company's website.
Mercedes-Benz also sells replacement parts through its authorized, nationwide dealership network. Customers can order parts to be shipped to their addresses either in-person at dealerships or by using the dealerships' contact information from the dealer locator. Customers can order either new parts or remanufactured parts. New parts are parts manufactured specifically as replacement parts, whereas remanufactured parts are inoperative parts that Mercedes-Benz has disassembled, repaired and tested extensively. Remanufactured parts are covered with an identical warranty to new parts.