Xactware offers several different useful and helpful customer support options for its clients. The organization has an eService Center database, 24/7 live chat support and phone support options.
As of 2015, Xactware offers several different methods of customer support at all hours. In its eService Center, which is always available, customers can access documents, videos and tips that provide general assistance. Live online support in the eService Center is available 24 hours a day, every day except for Christmas and New Year's Day. Phone support is also available on Mondays through Fridays; however, one must pay a fee to use the phone support option.
The Testimonials page on the Xactware website suggests that customers find the eService Center chat feature to be quick, effective and helpful, and the technicians are knowledgeable. Furthermore, the BBB gives Xactware an A+ rating.