Western Digital Technologies provides troubleshooting information for its products online at WDC.com. Help is available via the Support link at the top right of the home page.
At WDC.com, select from the product categories, which include My Cloud, My Book, My Passport, WD Sentinel and WD TV & WD Elements. Internal Hard Drives is an additional product category. The main category page also has links to downloads and video tutorials. Click the Ask the Community link to access the members help forum.
After selecting a category, click the desired product. Information provided on the product page may include a product overview and quick installation guide. Help tabs include Getting Started, Specifications and FAQs.