As of 2015, the WebMD site does not offer a live chat feature for customers looking for answers that are not found on the site. Customers can send inquiries via email to the WebMD Customer Care Team through a form provided on the website's Contact Us section.
The Contact Us inquiry form requires the customer to fill out basic contact information, such as his name and email address. WebMD also requires that the customer selects a relevant category for the feedback from a drop-down field. Messages sent through the email form are limited to a maximum of 1,024 characters, and responses can take up to two business days.