Q:

Does the WebMD site offer a live chat feature?

A:

Quick Answer

As of 2015, the WebMD site does not offer a live chat feature for customers looking for answers that are not found on the site. Customers can send inquiries via email to the WebMD Customer Care Team through a form provided on the website's Contact Us section.

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Full Answer

The Contact Us inquiry form requires the customer to fill out basic contact information, such as his name and email address. WebMD also requires that the customer selects a relevant category for the feedback from a drop-down field. Messages sent through the email form are limited to a maximum of 1,024 characters, and responses can take up to two business days.

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