Q:

How does the VZW trade-in program work?

A:

Quick Answer

The Verizon Wireless trade-in program lets customers trade in older devices, including smartphones, tablets and netbooks, to receive credit in the amount of the device's appraised value on their Verizon Wireless accounts. This program doesn’t offer trade-in value for chargers and other accessories.

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Full Answer

Verizon Wireless requires customers to disconnect their devices from any active networks before trading them in. If a customer sends a device that still receives calls or uses network data, Verizon Wireless doesn’t provide trade-in credit or gift cards until the device is disconnected. To recycle a device, the user must go through the appraisal steps on the Device Recycling Program page, provide his address to receive a prepaid shipping envelope and ship the device to Verizon within 25 days of receiving the envelope.

Once Verizon receives the device, it contacts the customer via email after two to three days to inform him about the final appraisal value. If a customer chooses to receive credit, Verizon Wireless applies it within one to two billing cycles. If the customer chooses a gift card, Verizon Wireless delivers it within two weeks of receiving the device. Verizon Wireless normally attempts to renew the device for further use and adheres to a zero landfill policy in case it has to recycle it.

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