To report a problem, the Verizon Repair number is 1-800-VERIZON. This number is primarily for the reporting of downed lines or poles in the vicinity. To report other problems, a user can fill out a repair request online, as suggested by Verizon.
Additionally, it is an option to chat with a live Verizon agent via a live chat window within Verizon's official website. This is suggested for the reporting of damaged equipment. If there is a local outage, a user can also visit the News Center portion of the official Verizon website to view known outages in the local area. A customer can also sign up to receive outage alerts.