As of April 2015, the 24-hour automated customer service phone number for Verizon is 800-922-0204 for subscribers and 888-294-6804 for prepaid users. Up-to-date phone numbers and contact information for Verizon is available at VerizonWireless.com.
The Verizon automated telephone system can help a user find his account balance, make a payment, track usage, or gain information about features and services. Customer service representatives are available to answer questions and concerns during Verizon business hours. In addition Verizon subscribers and prepaid users can dial *611 from a mobile phone to contact customer service. Users can also find account information with SMS message shortcuts. The list of SMS shortcuts are available on VerizonWireless.com.