My Verizon is a free online service that allows Verizon Wireless customers to access their accounts from the wireless telecommunications provider's website. Because the service is Internet-based, customers can make changes to their accounts from the convenience of their homes and offices. The service requires that customers first assume an account role, that is, be registered as either an account owner or an account manager.
My Verizon enables customers to view their usage, view their bills and make payments online; there is no need to wait for a paper bill and to mail a physical check. Moreover, customers can make basic changes to their accounts, such as changing their address, password, secret question or phone number.
Customers can use My Verizon to change their minutes, text or data, rather than having to call and speak to a customer service representative or visit a store and seek the help of a store associate. They can use the service to activate their device, to block or unblock services and to suspend and reconnect services.
Customers may access My Verizon from their mobile device. It should be noted that data charges may be applied if using My Version on a mobile device, according to the company.