To use Verizon's online help chat, access the Contact Us page from the Support section on Verizon.com, select the categories related to your problem, and select the Chat with Us option. Before establishing contact with a chat agent from Verizon, provide the necessary personal information in the appropriate fields.
Go to Verizon.com, hover over the Support button, and click on the Contact Us link. Select one of the available categories, including Billing, TV, Internet or Phone, choose the desired subsection related to the selected service, choose a topic that describes your problem, and click on the Chat with Us link. Provide your personal information, including name, email address and state, type your question in the last field, and click on the Submit button to initiate a chat session.