To use Verizon's Desktop Sharing Connect, go to the Desktop Sharing Connect website, type in the code, click on the red button and follow the instructions. Verizon's Desktop Sharing Connect is used by the company's Technical Support Representatives as a way to remotely access a customer's computer to provide support.
Customers can contact Verizon support by clicking on "Support." Sign into the Verizon account and choose a method for contacting technical support. Options may include chat, telephone or email. Customers can also contact support through the MyFiOS mobile application on a tablet or smartphone.
Sometimes Verizon's technical support is unable to resolve issues if the representative cannot see what is on the screen. Other times, it is useful to have support walk customers through as they make changes to their account settings. If technical support needs to see the computer screen to provide assistance, the Technical Support Representative will provide a code and link to the Desktop Sharing Connect website. Write down the provided code and click on the link to start the process. This code is then typed into the displayed text box. Click on the red "Click Here" button to enter Verizon's Desktop Sharing Connect. Follow the provided instructions to complete the process and allow the technician to have remote access to the computer.