To use the Verizon Live Chat, access the Verizon website and navigate to the Live Chat instant messaging option. Select the product or the category for discussion with the Verizon sales or customer service representative.
The discussion options available for selection are the management of an account, understanding the bill, abroad travel, using the device, and shopping with Verizon. Select the option, and click the Go button to begin chatting. Note that each category of customer service representative is available at a specific allotted time.
The representative dealing with management of an account is available from Monday to Sunday between 7 a.m. and 1 a.m. The representative for discussing questions related to the bill is available from Monday to Sunday between 5:30 a.m. to 11:30 p.m. The chat representatives for abroad travel and device use queries are available from Monday to Sunday between 6 a.m. and midnight. The time mentioned is as per Eastern Time.
If the representatives are available, fill out the required information, submit it to the representative and wait for a feedback reply. In case the representatives are not available, click the Close button. The Chat Now button is only available during the operation hours if a sales or customer service representative is available for chat.