Q:

How do you use the provider directory on Cigna.com?

A:

Quick Answer

Use the provider directory on Cigna.com by choosing a doctor, dentist or facility from the top section to limit results to a specific field. You must also enter a location and choose a plan to find matching results. Optionally, you may also enter a keyword or name to narrow results.

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Full Answer

Cigna's provider directory allows you to locate a medical professional or facility within the insurance company's network, thus qualifying you for lower rates on visits and services. The first step to using the online tool is to designate the type of medical care you need. The tool defaults to doctors, which allows you to search both general practitioners as well as specialists, but it also offers an option to search for a dentist or related oral health professional. The third option in the tool enables you to search for a hospital, pharmacy or other medical facility not tied to a specific person. After selecting the appropriate option, enter the city and state in which you are seeking medical treatment.

In order to view the most accurate results, select your medial plan. The tool groups all current plans into either LocalPlus Network plans or Open Access Plus plans, as well as the option to search without a plan. The names of each plan appear under the heading as well. Finally, enter any keywords or names, and click Search to view all matching results.

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