Q:

How do you unlock a MetroPCS phone?

A:

Quick Answer

To unlock a MetroPCS phone, call MetroPCS customer service at 888-863-8768, or visit a MetroPCS store and request an unlock code. MetroPCS provides unlock codes to customers with a GSM phone who have had active phone service for at least 90 consecutive days.

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How do you unlock a MetroPCS phone?
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Full Answer

The customer must provide the name and PIN number on the billing account, the device phone number and a valid email address. After verifying that the phone is eligible to be unlocked, the representative creates the unlock code, and the customer receives the code via email within two to three days. Unlocking a qualified phone is free.

If the phone service was suspended within the last 90 days, the customer may still receive an unlock code as long as payment is current and phone service is not disconnected.

Deploying service members do not have to meet the 90-days phone service requirement. However, they must request the unlock code in person at a MetroPCS store and provide a copy of deployment orders.

GSM phones use the Global System for Mobiles radio network. The other radio network used for cellular phones is Code Division Multiple Access, or CDMA, which is used by Sprint and Verizon. MetroPCS customers with CDMA phones must contact their new service carrier to have the phone reprogrammed for the new network.

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Related Questions

  • Q:

    How do you activate a MetroPCS phone?

    A:

    To activate a MetroPCS phone as of 2014, go to the official website of MetroPCS, and navigate to the activation section. Follow the onscreen instructions to activate your phone. Your phone must remain off during the activation process. You need the retail box for your phone and a credit or debit card.

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  • Q:

    How can you contact MetroPCS customer service?

    A:

    MetroPCS customer service can be contacted by calling 1-888-863-8768 or by dialing *611 from a MetroPCS phone, as of 2015. To make a payment, customers can call the same 888 number or dial *99 from their MetroPCS phone.

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    How do you change a MetroPCS number to another phone?

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    Change a MetroPCS phone number to another phone by going through the Activation section on the MetroPCS website. Dial the MetroPCS customer service phone number, and follow the prompts to complete the change without going online.

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  • Q:

    How do you pay your MetroPCS phone bill?

    A:

    To pay your MetroPCS bill you can either go to a MetroPCS store location and pay in person, or you can pay your bill online with a credit or debit card on the company website. There is an added fee if you pay your bill in the store.

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